Staff you brief. Not software you licence.
digital staff: Eliza for strategy, Mary for sales, Adam for operations. Each with a job description, a trial and a pricing rule.
Digital staff are AI agents configured to perform a job role rather than a single task. Where a script automates one step and a SaaS tool waits for a person to operate it, a digital staff member is given a role and your company context, then works across chat, email, voice and your systems to produce an outcome. With Quantrim, they are paid on that outcome.
Automation, SaaS, or staff.
Traditional automation follows fixed rules for one task. SaaS gives your team a tool they must operate. Digital staff own an outcome end to end and adapt as they go.
| Traditional automation | SaaS tools | Digital staff | |
|---|---|---|---|
| What it is | Fixed if-this-then-that rules | Software your team operates | An agent that owns a role |
| How you interact | Configure triggers | Log in and do the work | Brief it, like an employee |
| Scope | One task | One toolset | An outcome, end to end |
| Adapts to context | No | Only as configured | Yes, and improves |
| Pricing | Licence or flat fee | Per seat, per month | On results you can verify |
Three digital staff.
Real job descriptions.
Eliza
- Role
- Strategy
- Works across
- Your documents, market data, board papers
- Measured on
- Decisions supported, briefs delivered
- Paid
- Monthly, after a free trial
Mary
- Role
- Sales
- Works across
- SMS, email, chat, voice, your CRM
- Measured on
- Sales attributed to her, replies inside 30 seconds
- Paid
- On proven sales only
Adam
- Role
- Operations
- Works across
- Email, portal, phone, your ERP
- Measured on
- Tasks completed and verified, exceptions escalated
- Paid
- Per verified task
What a digital staff member is not.
Not a replacement for your people. Digital staff take on repetitive, high-volume and around-the-clock work so your people focus on judgement, relationships and strategy. The last slice of any job, the accountability and the taste, stays human, and every workflow is designed around that split.
Not a chatbot. A chatbot answers questions in one channel. A digital staff member owns an outcome end to end across email, chat, voice and your internal systems, with explicit boundaries for what it completes, queues or escalates.
Not a black box. Every action is on the record, a named person in your business owns each one, and the Guardrails Framework applies from the first trial.
How one is hired.
- 01The audit picks the workflow. The one with a countable outcome and the least to lose if week one is rough.
- 02The job description is written. Role, systems, what it completes on its own, what it queues, who owns it, and the outcome it is paid on.
- 03A free trial on that workflow. Measured against the outcome from day one, with the people who live with it in the room.
- 04Paid on results. Mary on proven sales, Adam per verified task, Eliza monthly against the briefs delivered. See pricing.
Questions.
What is digital staff in simple terms?
Digital staff are AI agents set up to do a job role rather than a single task. You brief them like an employee, they work across your channels around the clock, and they are paid on the results they deliver.
Is digital staff the same as a chatbot?
No. A chatbot answers questions in one channel. A digital staff member owns an outcome end-to-end (for example converting leads or optimising a workflow) across email, chat, voice and your internal systems.
Do digital staff replace employees?
No. They augment your team by taking on repetitive and high-volume work so people can focus on judgement, relationships and strategy.
How are Quantrim digital staff priced?
On a performance basis: a free trial to start, then payment tied to proven results rather than a fixed per-seat monthly licence.
How quickly can one be deployed?
A first agent on a mapped workflow typically runs within a few weeks of the audit. Coverage widens as results are proven.
What data do digital staff need access to?
Whatever the role requires: a sales agent connects to your CRM and store. An operations agent connects to your workflow tools. Access is scoped per role, with permissions and audit trails preserved.
What roles can digital staff take on?
Quantrim offers Eliza for strategy, Mary for sales, and Adam for operations, each specialised for that function and trained on your company context.
How quickly can digital staff be deployed?
Weeks, not quarters. We map one workflow, connect the relevant data, and put an agent to work, then widen coverage as results are proven.