AI enablementManufacturing · Victoria
Specialty manufacturer: from a stalled chatbot to same-day quoting
Who
A family-owned industrial products manufacturer with about 80 staff. Quoting was the bottleneck: estimates took days because product history sat across spreadsheets, an ageing ERP and the heads of two senior estimators. An earlier chatbot pilot had been abandoned within months.
What Quantrim did
The free enablement audit scored the six pillars and showed why the chatbot had failed: the data pillar. We ran an enablement program that consolidated quoting history and product data into a Digital Brain, trained the estimating team, and set review points so every AI-drafted quote passed a human eye before sending.
Outcomes
- Quote turnaround cut from roughly four days to same-day
- First quoting agent live six weeks after the audit
- Quoting capacity lifted without hiring, with estimators reviewing rather than drafting
- The abandoned-pilot pattern broken: the tool the staff helped shape is the tool they use daily
AI transformationE-commerce retail · New South Wales
Online retailer: recovering the revenue that walked out overnight
Who
An online retailer with about 40 staff. Carts were abandoned around the clock and leads that arrived after 6pm went cold before anyone replied the next morning. The team knew the revenue was leaking but could not staff a 24-hour response desk.
What Quantrim did
Deployed Mary, our AI sales agent, across SMS, email and chat, wired to the store platform and CRM. Cart-abandonment recovery and lead nurturing ran on performance-based terms: the client paid on proven sales attributed to the agent, nothing else.
Outcomes
- Roughly one in five abandoned carts now recovered, revenue that previously vanished
- Every lead answered within seconds, at 2pm or 2am
- Zero fixed software cost: payment tied to sales the agent proves
- Human sales staff moved to high-value enquiries the agent hands over
Executive advisoryProfessional services · Melbourne
Professional services firm: an AI roadmap without the executive hire
Who
A partnership of about 150 staff under board pressure to have an answer on AI. Partners disagreed on direction, staff were pasting client material into public chatbots, and a full-time Chief AI Officer was neither findable nor affordable.
What Quantrim did
Fractional AI leadership, two days a month. Built the roadmap from the audit findings, wrote and rolled out an AI use policy grounded in the firm’s confidentiality obligations, ran build-versus-buy decisions on three capabilities, and reported to the board quarterly.
Outcomes
- Board-endorsed AI roadmap inside the first month
- Firm-wide AI policy adopted, ending unsanctioned chatbot use with client data
- Two deployments in production within six months, including a research assistant on the firm’s own knowledge base
- The cost of a few advisory days a month instead of a full-time executive salary
Workflow automationWholesale distribution · Queensland
Wholesale distributor: clearing the order backlog for good
Who
A wholesale distributor with about 60 staff. Orders arrived by email, phone and a web portal, were keyed into the ERP by hand, and delivery exceptions queued behind one experienced coordinator. Every busy period created a backlog that took weeks to clear.
What Quantrim did
Audit first, which flagged the process pillar: the workflow had to be mapped and cleaned before automating it. Then deployed Adam, our AI operations agent, on order entry and delivery-exception triage, wired to the ERP with clear rules for what escalates to a human.
Outcomes
- Order entry handled around the clock, with the standing backlog cleared and staying cleared
- Exception triage no longer depends on one person
- The operations team now works the exceptions that need judgement, not the keying that does not
- Payment tied to tasks completed and verified, in line with the performance model
Client names are withheld under confidentiality agreements. Industries, engagement shapes and outcomes are presented as agreed with each client.
